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Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya

Poerniawan, Arief and Soegiarto, Yenni (2002) Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya. Bachelor thesis, Petra Christian University.

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Item Type: Thesis (Bachelor)
Uncontrolled Keywords: customer satisfaction, reliability, responsiveness, assurance, emphaty, tangible
Subjects: UNSPECIFIED
Divisions: UNSPECIFIED
Depositing User: Admin
Date Deposited: 23 Mar 2011 18:48
Last Modified: 29 Mar 2011 08:38
URI: http://repository.petra.ac.id/id/eprint/12142

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