Stock accuracy improvement from making to enamel selection department at PT Doulton

Susanto, Melisa (2007) Stock accuracy improvement from making to enamel selection department at PT Doulton. Bachelor thesis, Petra Christian University.

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PT Doulton is one of the world?s leading manufacturers and distributors in the premium ceramic tabletop and collectors market. Nowadays, not only quality, but also the fulfilment of customers? orders is important to reach customer satisfaction because this will become another value added for this company. Because of that, PT Doulton not only have to increase the productivity to fulfil the customers? orders on time, but also have to maintain the stocks data to be accurate. The stock data have to be maintained to be accurate because this data is used to promise the delivery time to the customers. However, after doing stock take activities, which done every three months, there always stock accuracy problem (system stock is different with the actual stock). So, there are possibilities that the company will make wrong delivery time estimation and won?t deliver the wares on time. To improve the stock accuracy, there are many processes and resources that should be controlled, start from Making Departments until Enamel Selection Department. This thesis will identify and analyze the factors that might cause the stock accuracy problem. Through this thesis, the stock accuracy at PT Doulton is expected to be improved.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: improving stock accuracy, customer satisfaction, stock take
Depositing User: Admin
Date Deposited: 23 Mar 2011 18:48
Last Modified: 28 Mar 2011 17:12
URI: http://repository.petra.ac.id/id/eprint/12977

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