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ANALISIS EFEKTIVITAS “CUSTOMER DELIGHT PROGRAM” TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA

hermansyah, Rocky and Sutanto, Eddy Madiono (2012) ANALISIS EFEKTIVITAS “CUSTOMER DELIGHT PROGRAM” TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA. JURNAL MANAJEMEN TEORI & TERAPAN, 5 (2). ISSN 1979 3650

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    Abstract

    This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees’ work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees’ work motivation Shangri-La Hotel Surabaya.

    Item Type: Article
    Subjects: H Social Sciences > H Social Sciences (General)
    Divisions: Faculty of Economic > Business Management Program
    Depositing User: Eddy Madiono Sutanto
    Date Deposited: 11 Feb 2013 10:14
    Last Modified: 11 Feb 2013 10:14
    URI: http://repository.petra.ac.id/id/eprint/15678

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