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Factors Influencing Users Satisfaction on E-Learning Systems

Tarigan, Josua (2011) Factors Influencing Users Satisfaction on E-Learning Systems. JURNAL MANAJEMEN DAN KEWIRAUSAHAAN, VOL.13 (NO. 2,). pp. 177-188. ISSN 1411-1438

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    Abstract

    User satisfaction has held a central role in an organization as one of the measurements for the success of service delivery. The objectives of this study are to evaluate user satisfaction and examine the association between user satisfaction and the qualities in the e-learning systems of Multionational Company. A theoretical framework is developed, through the integration of e-learning satisfaction (ELS) theory and global satisfaction theory. The analysis was organized from a set of data which involve 190 responses from end-users. The main finding confirms some degree of a positive association between user satisfaction and the qualities in the e-learning system

    Item Type: Article
    Uncontrolled Keywords: user satisfaction, e-learning systems, ELS theory, global satisfaction theory
    Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
    Divisions: Faculty of Economic > Accounting Department
    Depositing User: Admin
    Date Deposited: 13 Jul 2012 00:27
    Last Modified: 06 Sep 2012 15:27
    URI: http://repository.petra.ac.id/id/eprint/15859

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