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Pengaruh Sistem Manajemen Mutu ISO Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan

Semuel, Hatane and Zulkarnain, Jhoni (2011) Pengaruh Sistem Manajemen Mutu ISO Terhadap Kinerja Karyawan Melalui Budaya Kualitas Perusahaan. Jurnal Manajemen dan Kewirausahaan, Vol. 1 (No.2). Hal. 162-176. ISSN ISSN 1411-1436

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    Abstract

    Research about the effect of the Quality Management System ISO upon employees performance throught quality corporate culture can be seen from three dimensions. The three dimensions are ISO 9001 cerification planning, corporate commitment and procedure implementation. With PT. Otsuka Indonesia Malang as the object 110 randomly chosen employees as the rspondent in collecting the data, this research found the result. according to the employees, ISO 9001 certification planning, corporate commitment, and procedure implementation have been running well. It also gives the significant positive effect upon quality corporate culture. Furthermore, the quality culture also gives the significant effect toward employees performance. However, employees still have perception that quality culture is not too strong because of the empowerment and involvement as well as quality improvement team-work which have not run optimally.

    Item Type: Article
    Uncontrolled Keywords: ISO 9001, quality management sytem, quality culture, performance
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Divisions: Graduate Program > Economic Management
    Depositing User: Admin
    Date Deposited: 10 Jul 2013 21:30
    Last Modified: 10 Jul 2013 21:31
    URI: http://repository.petra.ac.id/id/eprint/16144

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