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ANALISIS EFEKTIVITAS CUSTOMER DELIGHT PROGRAM TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA

HERMANSYAH, ROCKY and Sutanto, Eddy Madiono (2012) ANALISIS EFEKTIVITAS CUSTOMER DELIGHT PROGRAM TERHADAP MOTIVASI KERJA KARYAWAN DI SHANGRI-LA HOTEL SURABAYA. JURNAL MANAJEMEN TEORI TERAPAN, 5 (2). ISSN 1979 3650

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    Abstract

    This research was taken place at Shangri-La Hotel Surabaya, an international management hotel. The population of research were 600 respondents. The purpose of this research was to understand the effectiveness of Customer Delight Program and employees work motivation of Shangri-La Hotel Surabaya. The analysis technique used quantitative analysis. The result of research showed that there was a relationship between Customer Delight Program and employees work motivation Shangri-La Hotel Surabaya.

    Item Type: Article
    Uncontrolled Keywords: customer delight program, employees work motivation, shangri-la hotel surabaya, organizational effectiveness
    Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
    Divisions: Faculty of Economic > Business Management Program
    Depositing User: Admin
    Date Deposited: 20 Jan 2013 03:52
    Last Modified: 16 Sep 2013 16:26
    URI: http://repository.petra.ac.id/id/eprint/16411

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