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Analysis of the Effects of Role Overload and Role Conflict on Performance through Job Stress as a Mediating Variable in the Cellular Phone Trading Centers in Surabaya

Sutanto, Eddy Madiono and W., FERDYANTO KURNIAWAN (2017) Analysis of the Effects of Role Overload and Role Conflict on Performance through Job Stress as a Mediating Variable in the Cellular Phone Trading Centers in Surabaya. Journal of Economics, Business & Accountancy Ventura, 19 (3). IN PRESS. ISSN 2088-785X

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    Abstract

    The purpose of this research is to identify the effects of the role overload and role conflict on job performance with job stress as mediating variable in the cellular-phone trade-centers. The population consists of the employees working in cellular phone-shops in Trade Centers located in Surabaya, East Java. By using purposive sampling, the characteristics of 316 were selected based on their aged such as over 17 years old, residing in Surabaya, and working the cellular phone traded centers in Surabaya. The data were analyzed multiple regression. It was found that the role overload and role conflict have positive effects on job stress. However, the role overload, role conflict, and job stress have negative effects on job performance. Finally, the role overload and role conflict also have effect on job performance through job stress as a mediating variable.

    Item Type: Article
    Uncontrolled Keywords: Role overload, Role conflict, Job Stress, Job Performance
    Subjects: H Social Sciences > HF Commerce
    Divisions: Faculty of Economic > Business Management Program
    Depositing User: Admin
    Date Deposited: 20 Mar 2017 13:27
    Last Modified: 03 Apr 2017 07:27
    URI: http://repository.petra.ac.id/id/eprint/17533

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