Restaurant Management’s Perspective on Halal Certification: An Exploratory Study in Surabaya

Wijaya, Serli and KENNY, STANISLAUS and Yoel , Jemi Echarystio and Yoel, Wibowo (2017) Restaurant Management’s Perspective on Halal Certification: An Exploratory Study in Surabaya. In: INTERNATIONAL CONFERENCE ON MANAGING SUSTAINABLE TOURISM “INDIGENOUS, AUTHENTIC AND HALAL TOURISM” U, 04-10-2017 - 04-10-2017, Mataram - Indonesia.

Abstract

As the world’s largest Moslem population of the world, Indonesia has been practicing halal principles in all aspects of the country’s life. In foodservice business sector, halal accreditation acts as the assurance of food and beverage safety and quality that is legitimized by the government or the relevant Moslem religious bodies. This paper aims to examine the knowledge and attitudes of restaurant business operators in Surabaya toward halal certification. Applying a qualitative approach, the data were collected through in-depth interviews to eight informants who are owners or managers of the restaurants in Surabaya. The findings showed that despite the positive attitude towards halal certification, the informants admitted that their level of knowledge about halal certification was still very low due to lack of information they officially received from the relevant organizations regarding the certification.

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