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Web Based Customer Relationship Management Application for Helping Sales Analysis on Bike Manufacturer

Purbowo, Anita Nathania and Yulia, and SURYADI, AGUSTINUS IVAN (2017) Web Based Customer Relationship Management Application for Helping Sales Analysis on Bike Manufacturer. [UNSPECIFIED]

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        Abstract

        -Using the manual method makes the salespersons productivity inefficient and late in delivering their report, besides that they cannot manage their loyal customers. This problem is in contradiction with Customer Relationship Management (CRM) concept. With that analysis, a company needs to have CRM to manage its customer relationship and get the right information of its customers so it can manage its loyal customers and help its customers to get the best sales. This application helps the company to monitor its customers in real time and help its customers to analyze the best-selling product on its shop. This application used Paretos Law, made with Laravel Framework, and incorporated Google Maps and Google API Calendar. The results show that this application can run smoothly and have good user interface. This application can help customers in shopping and help the company manage its customers.

        Item Type: UNSPECIFIED
        Uncontrolled Keywords: Customer relationship management; CRM; sales force automation; Paretos law; ABC classification.
        Subjects: Q Science > QA Mathematics > QA76 Computer software
        Divisions: Faculty of Industrial Technology > Informatics Engineering Department
        Depositing User: Admin
        Date Deposited: 11 Jul 2018 16:00
        Last Modified: 29 May 2019 08:20
        URI: http://repository.petra.ac.id/id/eprint/17858

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