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A Study of effective human resource management as a chain relationship in Company's revenue growth applying service profit chain model

Widjaya, Diana and Effendi, Lukas Suryo (2006) A Study of effective human resource management as a chain relationship in Company's revenue growth applying service profit chain model. Bachelor thesis, Petra Christian University.

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Abstract

SIP (Sino Infrastructure Partnership) Project Management is a leading multi-disciplinary project management consultancy company providing engineering and construction services to international companies seeking to build, expand or refurbish facilities throughout China. SIP provided a thoroughly professional service to fulfill the customers' demand which completed on time and within the budget. SIP is excellent for some parts; however there are also some problems appear within the company. This FAR is focusing in the study of effective human resource management as a chain relationship in company's revenue growth applying service profit chain model. The result of the study shows that

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: human resource management, service profit chain, employee satisfaction, work efficiency, customer satisfaction, revenue growth
Subjects: UNSPECIFIED
Divisions: UNSPECIFIED
Depositing User: Admin
Date Deposited: 23 Mar 2011 18:48
Last Modified: 02 May 2011 14:13
URI: http://repository.petra.ac.id/id/eprint/7607

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