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The Stranded guests in NH-Golden Tulip Schiphol : the various viewpoint analyses and problem solving of improper beverage billing procedure in The Brasserie Barbizon Restaurant

Siswoyo, Monique Like and , Chrystiana (2002) The Stranded guests in NH-Golden Tulip Schiphol : the various viewpoint analyses and problem solving of improper beverage billing procedure in The Brasserie Barbizon Restaurant. Bachelor thesis, Petra Christian University.

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Abstract

Food and Beverages Department contribute big revenue to the hotel. With the correct management in handling problem it can be the one of most profitable outlet in NH Golden Tulip Schiphol. The Brasserie Barbizon restaurant makes good revenue from FandB sales especially from stranded guests considering the hotel is an airport hotel. Unfortunately the procedure of FandB sales for the stranded guest is not perfect. Based on our observation, there is a problem in beverages revenue because of uncharged drink to the guests. The problem might happen because there is no particular billing procedure for stranded guest. In this case we offer a good solution to solve the problem. In this thesis the writers expect the readers also notice that the writers analyze many aspects that are related with the problem, especially from the management viewpoint, human resource viewpoint, sales and control viewpoint, and marketing viewpoint. The writers hope this thesis can enrich the readers' knowledge due to the specific problem the writers presented.

Item Type: Thesis (Bachelor)
Uncontrolled Keywords: beverage billing procedure, restaurants
Subjects: UNSPECIFIED
Divisions: UNSPECIFIED
Depositing User: Admin
Date Deposited: 23 Mar 2011 18:48
Last Modified: 30 Mar 2011 11:02
URI: http://repository.petra.ac.id/id/eprint/8235

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