Factors influencing miscommunication at PT Prospek Manunggal Era industri

Angesti, Merry (2008) Factors influencing miscommunication at PT Prospek Manunggal Era industri. Bachelor thesis, Petra Christian University.

Abstract

PT Prospek Manunggal Era Industri is a company that sells marble, slabs and rattan furniture. The company not only sells product but service such as time delivery and the quality of the products as the services. Therefore, the company should have a well managed management. There are problems that might occurred which will disadvantaged the company performance such as mi scommunication. Communication is a way to deliver and receive information between employees and divisions. The flow can be upward, downward, and also horizontal communication. In order to minimize the mistakes the company should use a proper channel to deliver the messages. An appropriate channel is required for each division to smoothen the company?s performance. Miscommunication could occur in the company because of incorrect filtering and messages overloaded. Inside the division, miscommunication could happen because of incorrect filtering and closed or inadequate communication climate.

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