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Items where Author is "Oktavia, Vieska Chandra"

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Thesis

Oktavia, Vieska Chandra and Sulistyorini, Endah (2003) Analisis service quality gap antara harapan konsumen dengan pemberian kualitas pelayanan oleh KFC Gelael Basuki Rahmat Surabaya berdasarkan factor tangible, reliability, responsiveness, assurance, empathy. Bachelor thesis, Petra Christian University.

This list was generated on Thu Nov 27 16:15:01 2014 WIT.