Items where Author is "Poerniawan, Arief"
Group by: Item Type | No Grouping Number of items: 1. Poerniawan, Arief and Soegiarto, Yenni (2002) Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya. Bachelor thesis, Petra Christian University. |
