Items where Author is "Susanti, Felly"
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ThesisSusanti, Felly and , Sunaryo (2008) Analisis harapan dan persepsi karyawan sebagai internal customer terhadap kinerja manajerial Starbucks Coffee Plaza Tunjungan Surabaya berdasarkan pada dimensi SERV*OR. Bachelor thesis, Petra Christian University. |
