Items where Division is "Faculty of Economic > Hotel Management Program" and Year is 2012

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Andreani, Fransisca and SUMARGO, YESSLYN and LIE, CHEN (2012) The Influence of Customer Relationship Management (CRM) on Customer Loyalty in JW Marriott Hotel Surabaya. Jurnal Manajemen dan Kewirausahaan, 14 (2). pp. 156-163. ISSN 1411-1438

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Kristanti, Monika and Thio, Sienny and Jokom, Regina and Kartika, Endo Wijaya (2012) A STUDY OF CONSUMER SATISFACTION TOWARDS RESTAURANTS’ SERVICE QUALITY IN SURABAYA. In: 4th Asia Euro Tourism, Hospitality and Gastronomy Conference 2012, 28-11-2012 - 01-12-2012, Subang Jaya - Malaysia.

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Thio, Sienny and Jokom, Regina (2012) An Assessment of College Students Knowledge of Nutrition and Its Effects on Eating Behaviors in Surabaya. In: 6th World Conference for Graduate Research in Tourism, Hospitality and Leisure, 24-04-2012 - 29-04-2012, Fethiye - Turkey.