The Correlation between trainee satisfaction and job performance in Hotel XYZ

Tandung, Juliana Caesaria (2008) The Correlation between trainee satisfaction and job performance in Hotel XYZ. Bachelor thesis, Petra Christian University.

Abstract

Nowadays, many universities and schools require on-the-job training or internship for their students. Since Hotel XYZ are frequently open for on-the-job training students, their satisfaction and job performance should be explored in order to improve the on-the-job training program in Hotel XYZ. There are four indicators of trainee satisfaction, which comprise of job itself, supervisor, peers/coworkers, and tools and equipments. As for job performance, the eleven indicators comprise of quality of work, productivity, job knowledge, adaptability, dependability, initiative, interpersonal relations, attendance, safety and security, teamwork, and motivation. This research is aimed to identify how the trainee satisfaction is, and the factors that they consider as most important, how the job performance of the trainees are, and which factors of job performance are closely related to the evaluation of the supervisor, and also to identify the correlation between those variables. Analysis is done by using validity and reliability tests, cross tabulation analysis, importance-performance matrix, cluster analysis, and spearman rank correlation coefficient. Overall, although most of the trainees have high job performance, it is also found that most of them are actually dissatisfied with their on-the-job training, which means that there is no correlation between trainee satisfaction and job performance.

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