FACTORS INFLUENCING USERS SATISFACTION ON E-LEARNING SYSTEMS

Tarigan, Josua (2011) FACTORS INFLUENCING USERS SATISFACTION ON E-LEARNING SYSTEMS. JURNAL MANAJEMEN DAN KEWIRAUSAHAAN, Vol 13 (2). pp. 177-188. ISSN 1411-1438

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Abstract

User satisfaction has held an important position in an organization as one of the measurements for the success of service delivery of e-learning systems. The objectives of this study are to evaluate user satisfaction and examine the influence between user satisfaction and the qualities in the e-learning systems. A theoretical framework is developed, through the integration of e-learning satisfaction (ELS) theory (Wang, 2003) and also global satisfaction theory, Doll et al. (1988) cited in Xiao (2002). The analysis was organized from a set of data which involve 190 responses from end-users confirming some degree of positive association between user satisfaction and the qualities in the e-learning system. Keywords: User satisfaction, e-learning systems, ELS theory, global satisfaction theory.

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