Purbowo, Anita Nathania and Yulia, and PUTRI, VANNESA YUWONO (2018) Android Based Chatbot and Mobile Application for Tour and Travel Company. IJCT - International Journal of Culture Technology, 2 (2). pp. 21-29. ISSN 2586-4688
Abstract
Mobile Applications are rapidly growing segment of global mobile market. This paper involves an application for the android base operating system for a travel agent which will conduct booking transactions for train tickets, airline tickets, hotel, theme park, and tour. This application is integrated with a chatbot, an instant messaging applications. Chatbot is a computer program that can communicate with users. The purpose of chatbot is to support and scale business teams in their relations with customers. This chatbot can be placed in Facebook Messenger, telegram and own website, so it gives the potential to reach a bigger audience. Customers do not need to install new applications. The customer just simply adds chatbot as a friend and starts transacting with a conversation, without needing to understand the intended user interface in an application. By using chatbot, the company can also shorten sales transactions. Company can also broadcast information directly to customers easily. In this paper, we first discuss about chatbot and mobile application system design. Finally we will discuss about the system implementation.
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