The Influence of Destination Image on Tourist Satisfaction and Tourist Loyalty: A Case Study of Urban Tourism in Semarang, Indonesia

AGUNG, GLORI PUTERI MAHARANI and Wijaya, Serli and Widjaja, Deborah Christine (2020) The Influence of Destination Image on Tourist Satisfaction and Tourist Loyalty: A Case Study of Urban Tourism in Semarang, Indonesia. [UNSPECIFIED]

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Abstract

Urban tourism has gained its popularity as alternative tourism that takes place in cities offering various tourism experiences not only for the visitors but also for the city residents. Se-marang has evolved as one of the major urban tourism destinations in Indonesia, showing increasing visitor arrival every year. The city has a wide range of potential tourist attractions including heritage tourism, religious tourism, shopping tourism at traditional markets, and culinary tourism. Despite its prospective growth and extensive efforts of the local govern-ment to promote the destination, the number of tourists who visit Semarang is still behind its neighbouring cities like Yogyakarta and Solo. This study aimed to identify the image of Se-marang as a tourism destination and to examine whether both cognitive and affective images of the city affected tourist satisfaction and tourist loyalty. The survey was completed to 300 respondents who were domestic tourists not residing in Semarang and had ever visited the city at least within the past year. The results showed that destination image significantly and positively influenced tourist satisfaction and induced the intention of tourists to revisit Se-marang, with cognitive image had a stronger effect than affective image.

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