Hotel Employee Work Values in Indonesia

Thio, Sienny and King, Brian (2017) Hotel Employee Work Values in Indonesia. In: 23rd Asia Pacific Tourism Association Conference , 21-06-2017 - 21-06-2017, Busan - Korea Selatan.

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Abstract

The continuing growth of tourism globally is prompting a need to expand the labour force, notably in the hotel sector. The contemporary workplace is complex and the values work that workers possess are changing fast. Understanding the work values of workforce with various demographic backgrounds is required to meet employee needs and wants in order to promote favourable working environments. Thus, the objectives of this study are to investigate employee’s work values in the context of Indonesia’s hotel industry, particularly in 4- and 5-star hotels and also to identify work value differences based on the type and location of hotels and socio-demographic backgrounds. The results have shown that Indonesian hotel employees attach greatest importance to instrumental and social work values and the least importance to prestige. The work value attributes which need to be recognized if hotels are to attract and recruit talented employees are job security, benefits that meet personal needs, and good salary. Non-parametric statistics using Mann Whitney and Kruskal Wallis test revealed that there was a significance difference between hotel type (4- and 5-star hotel) and hotel location (Surabaya and Bali) in regard to work values. Whereas, employees with different socio-demographic backgrounds in age, religion, educational, and job position level were also found to be significantly difference in their work values.

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