Sutapa, I Nyoman and Edi, Isanti Anna Ismu and Soeharijadi, (2021) Employee Engagement Index: A Case Study of Academic Support Staff of Higher Education. In: The 4th International Conference on Educational Development and Quality Assurance (ICED-QA 2021), 10-11-2021 - 10-11-2021, Padang, Sumatera Barat - Indonesia.
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Abstract
This study focuses on developing an Employee Engagement Index for academic support staff due to its role as a strategic driver to improve performance. It was measured using 31 indicators developed from three dimensions of engagement, including vigour, dedication, and absorption, tested and applied on education support staff at a higher education institution in Surabaya certified by the Quality Management System ISO 9001:2015. The measurement index produced was capable of functioning as a monitoring and evaluation tool for higher education institutions towards developing and maintaining competitive advantage.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Additional Information: | Prosiding terbit 28 Maret 2022 |
| Uncontrolled Keywords: | Employee Engagement Index Structural Equation Model Academic Support Staff Higher Education |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | Faculty of Industrial Technology > Industrial Engineering Department |
| Depositing User: | Admin |
| Date Deposited: | 11 Aug 2022 18:11 |
| Last Modified: | 01 Sep 2022 18:33 |
| URI: | https://repository.petra.ac.id/id/eprint/20036 |
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