Building Employee Engagement While Working from Home: Is It Possible?

ERTANTO, SHERYNA JACQUELINE and Harjanti, Dhyah (2023) Building Employee Engagement While Working from Home: Is It Possible? In: 11th Gadjah Mada International Conference on Economics and Business , 26-09-2023 - 26-09-2023, Yogyakarta - Indonesia.

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Abstract

Introduction/Main Objectives: The COVID pandemic has transformed various aspects of peoples lives, including work. Work-from-home (WFH) system has been known long before the pandemic. During the pandemic, this WFH system has become a requirement for many companies. Both companies and employees must adapt to run WFH effectively, not only in terms of technology but also in terms of social interaction. The WFH system is perceived as cutting off social interaction among employees. Support and interaction from superiors and colleagues that used to be done physically, now have to be done online. How companies can maintain engagement among employees while working from home is a challenge in itself. Now that the pandemic has passed, many employees still want to work from home. Companies need to consider their ability to maintain employee engagement during WFH. Background Problems: Many previous studies have explained that employee engagement can be formed from perceived organizational support. When the company is considered to provide full support for employees, organizational citizenship behavior will be formed. With this behavior, fellow employees will feel more comfortable and eager to contribute to the success of the company. Novelty: Previous research generally examined the topic of employee engagement in employees who work in the office. Prior studies examining how to build engagement among employees who work from home are still limited. Therefore, this study aims to determine whether perceived organizational support and organizational citizenship behavior affect employee engagement in employees who implement the WFH system. Research Methods: This study surveyed 120 employees who were accustomed to using the work-from-office (WFO) system but switched to using the WFH system. The data was processed using Partial Least Square (PLS). Finding/Results: The results of this study indicate that perceived organizational support and organizational citizenship behavior affect employee engagement. The support provided by an organization to employees will form a good perception among employees so that employees will feel more eager to contribute to the success of an organization. Conclusion: The results of this study can be considered by companies when continue to implement the WFH system even though the pandemic has passed.

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