Process improvement of glost selection to despactch department PT. Doulton

Toendan, Maria Natalia M (2005) Process improvement of glost selection to despactch department PT. Doulton. Bachelor thesis, Petra Christian University.

Abstract

Nowadays, business competition becomes so high between companies. Customer satisfaction is a crucial thing to keep companies in business. That is why; every company is trying to exceed customer satisfaction. Customer satisfaction can be reached by improving company's processes continuously. First step in improving the process in PT. Doulton is identifying the problem that faced by company. After that, the measurement and analysis are done to identify the root cause of the problem. The measurement and analysis processes are using process mapping method. Then, the corrective actions that need to take are identified. The problem faced by PT. Doulton is the big number of body fault found in Enamel Selection Department. This problem happened because the Glost Selection Department did not do detailed checking to glost, and sampling method used in QA glost did not represent the real condition of the batch. The corrective action suggested are reduced the target value set for glost selector, so glost selector can do detailed checking to glost. Moreover, PT. Doulton can used suggested sampling method that represent the batch condition better than the previous one.

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