Poerniawan, Arief and Soegiarto, Yenni (2002) Analisis pengaruh reliability, responsiveness, assurance, emphaty dan tangible terhadap kepuasan pelanggan di Oop's Oil Supermarket dan service station Surabaya. Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_817.html
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | customer satisfaction, reliability, responsiveness, assurance, emphaty, tangible |
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 29 Mar 2011 01:38 |
| URI: | https://repository.petra.ac.id/id/eprint/12142 |
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