Tunggal, Sonny and Ongkodjaja, Daisy Ivony (2002) Analisis keterkaitan environmental, sensory, interpersonal, procedural, deliverable, informational, financial terhadap kepuasan pelanggan di Toko hewan "Naf-Naf" di Surabaya. Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_11681.html
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | pet shop, customer satisfaction, customer value |
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 12 Apr 2011 03:13 |
| URI: | https://repository.petra.ac.id/id/eprint/1603 |
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