IT Investment Evaluation Using Multi Objective Multi Criteria: Case Study on an Expedition Company

Information Technology (IT) is an essential part of a company. IT can enhance the company’s strategic position by helping them to take the next step in productivity and profitability. However, in many cases, there are failures in IT investment. IT investment only increases costs and does not provide any benefit for the company. IT investment must be aligned with the company’s strategy. Business needs for IT also has to be prioritized. Projects should be initiated and scheduled based on priorities and availability of IT resources. This paper describes a model based on Multi Objective Multi Criteria (MOMC) to help determining priorities in IT investment. The MOMC approach can reflect both tangible and intangible
benefits, associate the investment to company strategies, and suggest important features on application portfolio selection. In addition, a case study of an expedition company is presented in which the model has been applied. This company determined the priority in selecting IT applications to be invested using MOMC model.