Exploring the Usage and the User Interface of Mobile apps for Donors in Natural Disaster in East Java, Indonesia

Indonesian Red Cross is one of the institutions most trusted in distributing donations.
Unfortunately, there is still no easy facilitation for donors in transferring funds. An effective
system is needed to ease donors in transferring funds using an online application, to guarantee
that the funds are not misused, to inform the kind of disasters requiring financial aids or to
report the utilization of the aids.
Not many researches have been conducted in this subject. Those related to the Human Computer
Interaction in Health Care were focused on patients. The ones in the field of e-commerce were
focused on customers. Meanwhile this research on the case of natural disaster was focusing on
donors, which was not quite ordinary. The researches nn the caseof natural disasters were
mostly focusing on the problem of distribution and supply of logistics or searching the nearest
locations using GIS.
This research aims to explore the user expectations of the mobile apps on the process of
donating applying the principles of HCI such as conveniences, effectiveness, security,
completeness of information, feedback, and visibility.It also includes the expectations on features
for donors in using secured payment gateway linked to the bank and on the history of the
donation including the channel and their utilization.
The result of this research shows that the expected users wishthis application could provide
quality of information, continuity, easy of acces and high security. Developing a mobile
application with effective interaction between the application and the users is really a challenge.