Creating Value Stream Mapping for Process Improvement on Human Resource Function: An Industrial Case Study

Continuous improvement is done on processes of human resource function at PT X which handles employees, the companys important assets using value stream mapping (VSM). There were four prioritized processes. Contact Centre was analyzed that medical status was inquired because of incomplete supporting documents so the list should be provided at medical claim application. Automatic tick for eligible family members for MBA can eliminate the questions. Talent review was improved with an integrated tool for 9-box, succession, movement, and data consolidation. Employee referral process was improved with consolidation of processes and weekly monitoring interview for backlog issue of hold candidates. Employee life cycle execution was improved with reducing number of validations and increasing number of system synchronization. Lead time efficiency obtained after mapping future state for employee contact centre, referral program, life cycle execution was 70%, 21% and 67%. Process time efficiency obtained for talent review was 32%.