Indrawati (1998) Deskripsi persepsi pelanggan tentang kualitas pelayanan Hotel Istana Barito setelah peristiwa "Banjarmasin kelabu". Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_14279.html
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | service quality, customer satisfaction, hotel services, promotion, international hotel |
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 31 Mar 2011 03:35 |
| URI: | https://repository.petra.ac.id/id/eprint/3936 |
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