Trimuryani, Devi (1997) Kepuasan konsumen terhadap kualitas service yang diberikan oleh Bank "X" ditinjau dari sudut persepsi dan harapan. Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_16569.html
| Item Type: | Thesis (Other) |
|---|---|
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 30 Mar 2011 07:40 |
| URI: | https://repository.petra.ac.id/id/eprint/6012 |
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