Sutiono, Verawaty (2001) Metode pengukuran kualitas jasa sebagai acuan untuk meningkatkan kepuasan pelanggan. Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_16693.html
| Item Type: | Thesis (Other) |
|---|---|
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 30 Mar 2011 07:20 |
| URI: | https://repository.petra.ac.id/id/eprint/6124 |
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