Widodo, Maria Kartika and Meigawati (2003) Analisa dimensi-dimensi layanan terhadap kepuasan tamu pada hotel JW Marriott Surabaya. Other thesis, Petra Christian University.
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Official URL: http://dewey.petra.ac.id/jiunkpe_dg_2213.html
Abstract
Dalam penelitian ini digunakan data primer yang diambil langsung dengan kuesioner sebanyak 50 responden di Surabaya. Hasil penelitian menunjukkan bahwa variabel tangibles (X1), reliability (X.2), responsiveness (X3), assurance (X4) dan empathy (X5) secara simultan mempunyai pengaruh secara signifikan terhadap kepuasan (satisfaction) (Y).
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | tangibles, reliability, responsiveness, assurance, empathy, satisfaction |
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 13 Apr 2011 04:56 |
| URI: | https://repository.petra.ac.id/id/eprint/6751 |
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