Widjaya, Diana and Effendi, Lukas Suryo (2006) A Study of effective human resource management as a chain relationship in Company's revenue growth applying service profit chain model. Other thesis, Petra Christian University.
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SIP (Sino Infrastructure Partnership) Project Management is a leading multi-disciplinary project management consultancy company providing engineering and construction services to international companies seeking to build, expand or refurbish facilities throughout China. SIP provided a thoroughly professional service to fulfill the customers' demand which completed on time and within the budget. SIP is excellent for some parts; however there are also some problems appear within the company. This FAR is focusing in the study of effective human resource management as a chain relationship in company's revenue growth applying service profit chain model. The result of the study shows that
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | human resource management, service profit chain, employee satisfaction, work efficiency, customer satisfaction, revenue growth |
| Depositing User: | Admin |
| Date Deposited: | 23 Mar 2011 11:48 |
| Last Modified: | 02 May 2011 07:13 |
| URI: | https://repository.petra.ac.id/id/eprint/7607 |
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