Items where Author is "Beangi, Adhi Putra"

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Thesis

Beangi, Adhi Putra (2010) Analisa pengaruh tingkat kepentingan kualitas pemulihan jasa yang diukur dari keadilan prosedural, keadilan interaksi, dan keadilan hasil terhadap tingkat kepentingan recovery satisfaction dan loyalitas pelanggan. Other thesis, Petra Christian University.

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