Items where Author is "Oktavia, Vieska Chandra"
Group by: Item Type | No Grouping Number of items: 1. Oktavia, Vieska Chandra and Sulistyorini, Endah (2003) Analisis service quality gap antara harapan konsumen dengan pemberian kualitas pelayanan oleh KFC Gelael Basuki Rahmat Surabaya berdasarkan factor tangible, reliability, responsiveness, assurance, empathy. Bachelor thesis, Petra Christian University. |
