Items where Author is "Oktavia, Vieska Chandra"

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Oktavia, Vieska Chandra and Sulistyorini, Endah (2003) Analisis service quality gap antara harapan konsumen dengan pemberian kualitas pelayanan oleh KFC Gelael Basuki Rahmat Surabaya berdasarkan factor tangible, reliability, responsiveness, assurance, empathy. Other thesis, Petra Christian University.

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