Items where Author is "Thamrin, Natalia Dewiyanti"
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Thamrin, Natalia Dewiyanti and Margaretha, M V Susan (2004) Analisa tingkat kepuasan pelanggan cake shop di JW Marriot Hotel dan Hyatt Regency Surabaya ditinjau dari kualitas produk dan kualitas jasa. Other thesis, Petra Christian University.