Items where Division is "Hotel Management Program" and Year is

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Andreani, Fransisca Customer Relationship Management (CRM) and Information Technology (IT) Based System. In: National Marketing Symposium, August 28, 2008, Petra Christian University.

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Kristanti, Monika and Thio, Sienny and Jokom, Regina and Kartika, Endo Wijaya A STUDY OF CONSUMER SATISFACTION TOWARDS RESTAURANTS’ SERVICE QUALITY IN SURABAYA. In: 4th Asia-Euro Conference 2012 in Tourism, Hospitality & Gastronomy, 28 November – 1 December, 2012, Malaysia.