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The Impact of Employee Satisfaction on Profitability of Restaurants And Cafés: A Research in Surabaya, Indonesia

Devie, and Tarigan, Josua and Widjaja, Deborah Christine (2011) The Impact of Employee Satisfaction on Profitability of Restaurants And Cafés: A Research in Surabaya, Indonesia. In: 2011 International Conference on E-business, Management and Economics, 28-11-2011 - 30-11-2011, Dubai - Dubai.

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    Abstract

    Currently the business sector of restaurants and cafés in Surabaya has been developing rapidly. In a relatively short time, many restaurants and cafés appear with unique and various offers. Restaurant and café are businesses that emphasize not only on the food served, but also on the service delivery of the employees. In other words, the business of restaurants and cafés not only sell the product but also sell the service. In this research, the data collection is done by distributing questionnaires to 794 employees and customers in 55 restaurants and cafés in Surabaya which adopt the table service concept. The Partial Least Square for Multivariate Analysis is employed for processing the data.

    Item Type: Conference or Workshop Item (Paper)
    Uncontrolled Keywords: Employee satisfaction, Profitability, Partial Least Square
    Subjects: H Social Sciences > HF Commerce > HF5601 Accounting
    Divisions: Faculty of Economic > Accounting Department
    Depositing User: Admin
    Date Deposited: 12 Jul 2012 02:47
    Last Modified: 06 Sep 2012 15:27
    URI: http://repository.petra.ac.id/id/eprint/15905

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