The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation

Siagian, Hotlan and Tarigan, Zeplin Jiwa Husada (2019) The Effect of Information Technology Application on Organizational Performance Through Cross Functional Team and Total Quality Management Implementation. Petra International Journal of Business Studies, 1 (2). pp. 98-105. ISSN 2621-6426

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Abstract

In this thesis discuss the effect of Information Technology Application on Organizational Performance through Cross Functional Team and Total Quality Management Implementation on the company. In this study using primary data with 102 population and 50 samples of manufacturing companies using data collection methods, namely 5 points Likert scale in the form of questionnaires distributed in companies that are open or closed that have large and medium industrial groups on firm manufacturing in East Java. This study uses Structural Equation Modeling analysis techniques, also called path modeling with SmartPLS tools. The questionnaire collected was 57 questionnaires. The result showed that the effect of Information Technology Application on Organizational Performance was significant. The results showed that Information Technology Application affects Cross Functional Team. Information Technology Application influence Total Quality Management Implementation. Cross-Functional Team affects Organizational Performance. CrossFunctional Team affects Total Quality Management Implementation. Total Quality Management Implementation influences Organizational Performance

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