Employees Perceptions of Hotel Employment in Indonesia

Thio, Sienny and Foedjiawati, (2019) Employees Perceptions of Hotel Employment in Indonesia. In: the 7th International Conference on Entrepreneurship and Business Management, 09-08-2019 - 09-08-2019, Jakarta - Indonesia.

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Abstract

This paper investigates in what extend hotel employees in Indonesia confirm negative perceptions stated by previous studies concerning hotel employment. The quantitative data were obtained by distributing questionnaires to a total of 375 employees working in four- and five-star hotels in Surabaya and Bali. The result revealed that Indonesian employees did not support the proposition that hotel work has a poor image. Being uneducated, unproductive, and unmotivated were the least accepted images pertaining to the hotel characteristics. Independent samples T-test and One-way ANOVA test indicated that employees with different socio-demographic backgrounds of marital status, age, religions, educational levels, and job positions had significant differences in their perceptions towards hotel employment. By acknowledging employees� perceptions on hotel characteristics, it is expected that hospitality leaders will be able to create a better positive image of the industry in order to attract

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