Restroom Facilities of Malls in Surabaya: A universal interior design applications

The restroom in public facilities is also an element that needs to be studied and applied with universal design
approach. Surabaya, as one of the largest cities in Indonesia with many public facilites particularly malls truly needs
to consider universal design applications. The purpose of this research is to study, identify problems of the design
applications of restroom facilites as well as to produce alternative solutions to those problems with an approach to
universal design in the shopping centres around Surabaya. Qualitative research is used for the study and production of
solutions. The design thinking method is used in this research.
Keywords: Restroom facilities; universal design; design thinking