The Relationship between Non-Financial Performance and Financial Performance Using Balanced Scorecard Framework: A Research in Education Context

This research conducted a study on non-financial
performance relationship with a financial performance. The
framework used is the Balanced Scorecard. Non-financial
performance is represented by faculty satisfaction, service
quality and student satisfaction, while financial performance is
represented by the financial sustainability. In this research, the
data collection is done by distributing questionnaires to the
faculty and students. The Partial Least Square for Multivariate
Analysis is employed for processing the data. The result of this
research is useful to be able to explore more deeply the
relationship between each of the indicator whether
non-financial and the financial sustainability