Pengukuran kinerja personil perwira, bintara, dan pns pada polwiltabes surabaya

The service industry must deliver the excellent service performances in order to satisfy its customers. The same situation is applied to the public institution that serve the interest of the society. This research measured the performances of the Surabaya Police Department Staffs, as one of the public institutions, that protects, supports, and serves the society in Surabaya. The measurement incorporated several variables such as the speed of work, the quality of work, the endurance of work, the accuracy of work, and the partnership opportunity of work. The findings revealed that those variables influenced the performances of the Surabaya Police Department staffs. In addition, the institution has the high score of performances.