Siagian, Hotlan and Tarigan, Zeplin Jiwa Husada (2020) The effect of BPO Capability on Business Performance through Collaboration Practices and ERP Development. [UNSPECIFIED]
Abstract
This study investigates effect of business process owner (BPO) capability on business performance through collaboration practices and enterprise resource planning (ERP) development with the moderating of vendor competency. Data collection used questionnaire and used PLS. The result is capability BPO provides influence ERP development, collaboration practices and business performance. Vendor competency moderate�s relationship of BPO capability and ERP development. Vendor competency didn�t moderate the relationship of BPO capability and collaboration practices. Collaboration practices influence ERP development and business performance.
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