Sutanto, Eddy Madiono and SAPUTRA, HOO, VINCENTIUS REYNER BUDI (2024) Servant Leadership: Its Role on Organizational Citizenship Behavior through Job Satisfaction and Organizational Commitment. [UNSPECIFIED]
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Abstract
This research is based on the gaps and aims to recognize the relationship between servant leadership on organizational citizenship behavior and servant leadership on organizational citizenship behavior through job satisfaction and organizational commitment as mediation variables. There are research gaps between servant leadership and organizational citizenship behavior. The research confirms that servant leadership has no impact on organizational citizenship behavior. However, job satisfaction and organizational commitment are crucial and significant in that relationship. The research uses quantitative research with a purposive sampling technique. The population is employees in Surabaya, with 37 respondents as a sample. The data processing technique uses SmartPLS.The results indicate that servant leadership has no impact on organizational citizenship behavior. In addition, when mediated by job satisfaction and organizational commitment, servant leadership significantly impacts organizational citizenship behavior. Servant leadership itself has no significant impact on organizational citizenship behavior. However, other beneficial variables are necessary. Further research needs to get consistent results.
Item Type: | UNSPECIFIED |
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Uncontrolled Keywords: | Job satisfaction; organizational citizenship behavior; organizational commitment; Servant leadership |
Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
Divisions: | Faculty of Economic > Business Management Program |
Depositing User: | Admin |
Date Deposited: | 06 Jun 2025 18:17 |
Last Modified: | 18 Jul 2025 19:04 |
URI: | https://repository.petra.ac.id/id/eprint/21672 |
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