Organizational management and human resource management influencing the quality of product

Kusuma, Weyanto (2004) Organizational management and human resource management influencing the quality of product. Bachelor thesis, Petra Christian University.

Abstract

Nowadays the development of paper industry is following the growth of the population. The demand for paper becomes bigger and bigger, the competition between paper producers in the world become tougher because of the technology that equally distributed. The way to gain the market share is by maintaining the old customers and attracts the new customers. High quality is everything to compete in the international market, but even a company with a system is not always can obtain good quality without concerning the problem in the organization management and the human resource management. Writer found a lot of small problems in the two management systems that affecting the products? quality of Yalong Paper Product through observation and interview. Communication error between departments, flow of hierarchy, motivation and loyalty of employees, and decision-making process between cost and quality are the main problems that writer will discuss in this short report. Trade of between cost and quality should be equal. And making a good quality always needs cost.

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