Items where Author is "Elen, Vena Vesiliani"

Elen, Vena Vesiliani and Susilo, Wenny Wijayanti (2006) Pengaruh program relationship marketing yang terdiri dari customer service, loyalty program, dan community building terhadap loyalitas pelanggan Sogo Department Store Plasa Tunjungan 4 di Surabaya. Other thesis, Petra Christian University.