Items where Author is "Elen, Vena Vesiliani"
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ThesisElen, Vena Vesiliani and Susilo, Wenny Wijayanti (2006) Pengaruh program relationship marketing yang terdiri dari customer service, loyalty program, dan community building terhadap loyalitas pelanggan Sogo Department Store Plasa Tunjungan 4 di Surabaya. Bachelor thesis, Petra Christian University. |
