Items where Author is "Kumalasari, Erni Dewi"
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ThesisNatalia, Merry and Kumalasari, Erni Dewi (2007) Pengaruh persepsi individu atas kepuasan konsumen terhadap penanganan komplain di Starbucks Coffee Plaza Tunjungan IV Surabaya. Bachelor thesis, Petra Christian University. |
